Clinical Records

The department of Registration/Clinical Records is comprised of three functional centres; Health Records, Admitting/Registration and Switchboard.  

Health Records  

  • Secures and stores the inpatient and OPD/ER health record to facilitate ongoing patient care, utilization review, research and program planning.
  • Ensures retrieval, processing and completion of health records according to established standards.
  • Collects inpatient and surgical day care data which is submitted to The Canadian Institute for Health Information (CIHI) as part of the national database.
  • Provides medical transcription services to physicians for patient's reports, i.e. discharge summaries, OR reports etc.
  • Responsible for release of information to clients while adhering to specific guidelines regarding privacy and confidentiality.


    • Processes patient admissions accurately, documenting the patient's demographic and medical information
    • Ensures accurate and efficient registration of patients for Outpatient/Emergency services
    • Maintains Hostel bookings for clients and their escorts/relatives.


    • Maintenance of switchboard console including receiving, placing and connecting telephone calls
    • Operation of beeper system and overhead paging
    • Implementation of emergency procedures, special codes and alarms
    • Connect/Disconnect of patient phones
    • Serves as an information centre for clients i.e. patients rooms, location of departments, etc.
    • Provides after hours admission service

Fore more information, contact:
Carolann Quigley
Regional Manager Health Records  
Tel: 637-5000 ext. 5217