Services Impacted by IT Systems Outage at Western Health

Nov 5, 2021

Western Health is providing an update about the IT systems outage which continues to impact a number of health-related services in our region. We recognize the impact on residents in the region and apologize for the inconvenience.

Western Health is working with the Newfoundland and Labrador Centre for Health Information (NLCHI), to assess the situation and work toward resolving the matter. Related to the ongoing assessment, we are planning for downtime of our main network for a period of 36 to 48 hours. We are scheduling the network outage to begin 6 p.m. Friday, November 5. The downtime will mean that Western Health email will not be operational.

Telephone systems at Corner Brook Long Term Care, Western Long Term Care and Bay St. George Long Term care will be impacted by this downtime. Telephone numbers that family members use to connect with unit staff may not be available. In anticipation, we have emergency cell phones in place.

Corner Brook LTC Home

  • RN:  1st Floor         640-3093
  • Raspberry Road      632-1228
  • Protective Care       632-3113
  • Veterans Affairs      640-1465
  • RN:  2nd Floor        640-4597
  • 2 North        640-9745
  • 2 South        640-7087
  • RN:  3rd Floor         640-9372
  • 3 North         632-4002
  • 3 South        640-7318
  • RN:  4th Floor         640-3167
  • 4 North        640-6273
  • 4 South        640-7482

Western LTC Home

  • Shoreview House     632-6623
  • Bayside House        632-4881
  • Natures Haven House        632-9425
  • Still Waters House   632-9776
  • Valleyside House     632-4485
  • Restorative Care      640-9098
  • Adult Rehab Unit     640-5754
  • Palliative Care         639-0834


Bay St. George Long Term Care

  • RN:  South/Chronic, 649-7578
  • RN:  North/Protective, 649-8352

Updates will be provided as information is available on Western Health’s website ( and social media pages (Facebook and Twitter).

Please see Western Health’s update from Nov. 4, 2021 for information about which appointments are proceeding or being rescheduled (here).

Once services are restored, Western Health will be in contact with all clients impacted to identify new appointment times. However, if you have questions or concerns you may call the temporary patient inquiries line at 1-833-879-0390.

If you require emergency services, please call 911 or proceed to your nearest Emergency Department.

We kindly ask for your patience as many services may experience unavoidable delays caused by paper-based systems.