Update on IT Systems Outage Affecting Western Health

Nov 1, 2021

Western Health is providing an update about the IT systems outage which is still affecting some of our information systems in the region. Western Health is continuing to assess the situation and implement backup procedures.

All Western Health’s appointments will proceed on Tuesday, except the changes noted below:

  • Telehealth and virtual appointment scheduled with Eastern Health and Central Health providers or services will not proceed and appointments will be rescheduled.
  • If your virtual appointment is with a Western Health program, service, or provider, it will proceed as scheduled, unless you are contacted.
  • Chemotherapy appointments at Dr. Charles L. LeGrow Health Centre and Sir Thomas Roddick Hospital will be proceeding. Western Health will be contacting patients to confirm these appointments.
  • Chemotherapy appointments at Western Memorial Regional Hospital will not be proceeding on Tuesday as this site is operated by Eastern Health and their IT system has been impacted by the provincial IT systems outage. These appointments will be rescheduled.

Western Health appointments for blood collection will proceed as scheduled. There are some tests which require samples to be processed in Eastern Health region, and those appointments will need to be rescheduled. You will be advised at registration if your appointment needs to be rescheduled depending upon the type of test required. Please bring your paper requisition with you (if you were provided with one) to your appointment.

Individuals who require COVID-19 testing in the Western region are advised to call 1-833-608-1115, as the online self-assessment is not operational at this time.

The online recruiting system is down, and we are currently unable to accept applications. If you have applied for a job after October 29, 2021, your application has not been received and you will need to reapply once the system has been restored. All active job postings as of October 30, 2021, will be extended to allow applicants the opportunity to apply once the system has been restored. If you have any questions regarding recruitment, please call 709-784-5367.

Western Health email is not being delivered or received from outside the organization and we ask that people use the telephone to reach staff in our programs and services (see telephone numbers here). As well, the Client Relations office can be reached at 1-833-784-6802, Monday to Friday, 8:30 a.m. to 4:30 p.m.

Western Health is working with the Newfoundland and Labrador Centre for Health Information (NLCHI), who is assessing and working to resolve the situation in collaboration with the Department of Health and Community Services, and the other regional health authorities.

Western Health apologizes for any inconvenience and will provide further updates as they are available.