Update on the IT Systems Outage Affecting Western Health

Oct 31, 2021

Western Health is advising that there is an IT systems outage which is still affecting some of our information systems in the region. Western Health is continuing to assess the situation and implement backup procedures.

Please be advised that Western Health email is not being delivered or received from outside the organization and we ask that people use the telephone to reach staff in our programs and services (see telephone numbers here). As well, the Client Relations office can be reached at 1-833-784-6802, Monday to Friday, 8 a.m. to 4 p.m.

All Western Health’s appointments will proceed on Monday, except the changes noted below:

  • Telehealth and virtual appointment scheduled with Eastern Health and Central Health providers or services (ie. cancer care) will not proceed on Monday. Appointments will be rescheduled.
  • If your virtual appointment is with a Western Health program, service, or provider, it will proceed as scheduled, unless you are contacted.
  • Chemotherapy appointments at Western Memorial Regional Hospital will not be proceeding on Monday. Appointments will be rescheduled.

Western Health appointments for blood collection will proceed as scheduled. There are some tests which require samples to be processed in Eastern Health region, and those appointments will need to be rescheduled. You will be advised at registration if your appointment needs to be rescheduled depending upon the type of test required. Please bring your paper requisition with you (if you were provided with one) to your appointment.

Individuals who require COVID-19 testing in the Western region are advised to call 1-833-608-1115, as the online self-assessment is not operational at this time.

Western Health is working with the Newfoundland and Labrador Centre for Health Information (NLCHI), who is assessing and working to resolve the situation in collaboration with the Department of Health and Community Services, and the other regional health authorities.

Western Health apologizes for any inconvenience and will provide further updates as they are available.