Western Health Update: Services in Alert Level 5

Feb 14, 2021

Following the announcement by the Provincial Chief Medical Officer of Health to move to COVID-19 Alert Level 5, Western Health is advising the public of a reduction in elective and non-urgent appointments, services and procedures for 14 days effective tomorrow, Monday, February 15, 2021.

At this time, Western Health is prioritizing urgent and emergent services. Individuals with appointments for tests, procedures or other services will be contacted by Western Health to advise if the appointment is proceeding, postponed, or if it will be held virtually. If you have not been contacted, please follow up with your health care provider or Western Health’s Client Relations at 1-833-784-6802 or clientrelations@westernhealth.nl.ca

Western Health recognizes this change in services may be challenging for some people but is balancing the need to continue urgent operations with the ability to keep our patients, staff and physicians safe while appropriately responding to COVID-19 health care system demands. 

For those attending in-person appointments, we request that you do not arrive more than 10 minutes in advance of your scheduled appointment time.

One designated support person/caregiver is permitted to attend appointments with individuals. A support person may be a relative, legal guardian, friend, or formal/informal caregiver who provides direct care (e.g. feeding support, mobility, personal hygiene, cognitive stimulation, communication, and assistance in decision-making).

Individuals who have questions about their health are directed to call 811 or visit www.811healthline.ca. For more information on COVID-19,please visit the Provincial Department of Health and Community Services website.