This website contains archived information that may be out of date. Some website features may not function as expected. Access will remain available until August 30, 2026, for historical reference purposes only.
For current information about health services, please visit NLHealthServices.ca.

Clinical Records

The department of Registration/Clinical Records is comprised of three functional centres; Health Records, Admitting/Registration and Switchboard.  

Health Records  

  • Secures and stores the inpatient and OPD/ER health record to facilitate ongoing patient care, utilization review, research and program planning.
  • Ensures retrieval, processing and completion of health records according to established standards.
  • Collects inpatient and surgical day care data which is submitted to The Canadian Institute for Health Information (CIHI) as part of the national database.
  • Provides medical transcription services to physicians for patient's reports, i.e. discharge summaries, OR reports etc.
  • Responsible for release of information to clients while adhering to specific guidelines regarding privacy and confidentiality.

Admitting/Registration  

    • Processes patient admissions accurately, documenting the patient's demographic and medical information
    • Ensures accurate and efficient registration of patients for Outpatient/Emergency services
    • Maintains Hostel bookings for clients and their escorts/relatives.

Switchboard  

    • Maintenance of switchboard console including receiving, placing and connecting telephone calls
    • Operation of beeper system and overhead paging
    • Implementation of emergency procedures, special codes and alarms
    • Connect/Disconnect of patient phones
    • Serves as an information centre for clients i.e. patients rooms, location of departments, etc.
    • Provides after hours admission service

Fore more information, contact:
Carolann Quigley
Regional Manager Health Records  
Tel: 637-5000 ext. 5217
Email: carolannquigley@westernhealth.nl.ca