Western Health Updates on Services Restored

Nov 16, 2021

Western Health is providing an update about the IT systems outage which will continue to impact a number of health-related services. We recognize the impact on residents in the region and apologize for the inconvenience. We continue to work diligently with the Newfoundland and Labrador Centre for Health Information (NLCHI), to assess the situation and work toward restoring full functionality to IT systems.

Western Health is pleased to announce the resumption of many of its services beginning Wednesday, November 16:

  • Elective surgeries
  • Colonoscopy
  • Endoscopy
  • Interventional pain
  • Western Health will contact patients to advise these appointments are proceeding.

The following out-patient services continue to be impacted by the IT systems outage and will not be proceeding on Wednesday, November 16:

  • EKGs
  • Pulmonary Function Tests
  • Western Health will contact patients to advise these appointments are not proceeding. 

Western Health will be in contact with all clients impacted by the service reduction to identify new appointment times. However, if you have questions or concerns you may call the temporary patient inquiries line at 1-833-879-0390.

Patients are advised to answer unknown telephone numbers as it may be your health-care team calling to schedule an appointment.

Please note that automated notifications for reminders of appointments are not being issued at this time.

If you require emergency services, please call 911 or proceed to your nearest Emergency Department.

Updates will be provided as information is available on Western Health’s website (www.westernhealth.nl.ca) and social media pages (Facebook and Twitter).

We kindly ask for your patience as many services may experience unavoidable delays caused by paper-based systems.