Western Health Update on Services Restored

Nov 12, 2021

Western Health is providing an update about the IT systems outage which will continue to impact a number of health-related services for November 15 and 16, 2021. We recognize the impact on residents in the region and apologize for the inconvenience.

Western Health is pleased to announce the resumption of many of its services.  We continue to work diligently with the Newfoundland and Labrador Centre for Health Information (NLCHI), to assess the situation and work toward restoring full functionality to IT systems.

As previously communicated, the following services have resumed regular appointments and patients are no longer being called to remind them of their appointment time:

·         Medical Imaging services
·         Blood collection services

Appointment and procedure-based services are proceeding except for elective surgeries, colonoscopy, endoscopy, interventional pain, outpatient EKG and pulmonary function tests (PFTs). Western Health will endeavor to contact all individuals to advise patients with these appointments which are proceeding.

Patients are advised to answer unknown telephone numbers as it may be your health-care team calling to schedule an appointment.

Please note that automated notifications for reminders of appointments are not being issued at this time.

Once services are completely restored, Western Health will be in contact with all clients impacted by the service reduction to identify new appointment times. However, if you have questions or concerns you may call the temporary patient inquiries line at 1-833-879-0390.

If you require emergency services, please call 911 or proceed to your nearest Emergency Department.

Updates will be provided as information is available on Western Health’s website (www.westernhealth.nl.ca) and social media pages (Facebook and Twitter).

We kindly ask for your patience as many services may experience unavoidable delays caused by paper-based systems.