Western Health Update on Progress to Restore Core IT System

Nov 8, 2021

Western Health is providing an update about the IT systems outage which continue to impact a number of health-related services up to and including Wednesday November 10, 2021. We recognize the impact on residents in the region and apologize for the inconvenience.

Western Health remains focused on the delivery of emergency and urgent care of our residents. We continue to work diligently with the Newfoundland and Labrador Centre for Health Information (NLCHI), to assess the situation and work toward restoring full functionality to IT systems.

Due to extended downtime of our main network, Western Health will maintain its current level of services into Wednesday (Nov. 10) of this week. All appointments will proceed, with the changes noted below:

 ·         Only urgent and emergency appointments will proceed for surgery, endoscopy, blood collection, medical imaging, outpatient EKG, and fracture clinics. INR blood collections will proceed. Western Health will endeavor to contact all individuals whose appointments are proceeding. All other appointments will be rescheduled.

·         The following services will not be proceeding- orthopedic central intake, pre-admission clinic, pain clinic, and pap smears as they require either blood collection or medical imaging to support their work.

·         Chemotherapy appointments at Sir Thomas Roddick Hospital and Dr. Charles L. LeGrow Health Centre will proceed.

·         Chemotherapy appointments at Western Memorial Regional Hospital are safely proceeding at a reduced capacity. If your appointment is going ahead, you will be called directly. Please answer unknown numbers as it may be your health-care team calling with further information. Appointments scheduled for this week may experience some delays as we continue to work through this interruption.

Once services are restored, Western Health will be in contact with all clients impacted to identify new appointment times. However, if you have questions or concerns you may call the temporary patient inquiries line at 1-833-879-0390.

If you require emergency services, please call 911 or proceed to your nearest Emergency Department.

Updates will be provided as information is available on Western Health’s website (www.westernhealth.nl.ca) and social media pages (Facebook and Twitter).

We kindly ask for your patience as many services may experience unavoidable delays caused by paper-based systems.