Update on Services Impacted by IT Systems Outage at Western Health

Nov 3, 2021

Western Health is providing an update about the IT systems outage which continues to impact a number of health-related services in our region. We recognize the impact on residents in the region and apologize for the inconvenience.

Western Health is working with the Newfoundland and Labrador Centre for Health Information (NLCHI), in collaboration with the Department of Health and Community Services and other regional health authorities to assess the situation and work toward resolving the matter.

All Mental Health and Addictions services, including psychiatry appointments, are continuing. Please note that the automated reminder system is not working so you will not receive an automated reminder of your appointment. Western Health will contact individuals if there is any change in their appointment. For information about how to access Mental Health and Addictions Services, contact 811, go to Bridgethegapp.ca or Doorways (see here)

Please see Western Health’s update from Nov. 2, 2021 for information about which appointments are proceeding or being rescheduled (here).

Once services are restored, Western Health will be in contact with all clients impacted to identify new appointment times. However, if you have questions or concerns you may call the temporary patient inquiries line at 1-833-879-0390.

We kindly ask for your patience as many services may experience unavoidable delays caused by paper-based systems.

Western Health will provide further updates as they are available.