Wait Times

Did you know that each time a patient does not come for their scheduled appointment or procedure the wait list grows?

This is because the missed appointment time goes unused instead of being booked for another patient who is waiting, and an additional appointment slot has to be used to reschedule the patient who missed their appointment.

Waitlist Management is part of the Department of Clinical Effectiveness of the Quality Management and Research Branch of Western Health.  The office is located in the Western Health Clinic on Herald Avenue, Corner Brook.

The Newfoundland and Labrador Department of Health and Community Services has a website where you can find information about  wait times for some health services by region in the province where the service is provided.  Provincial Wait Time Information

Waitlist Management considers processes from referral to assessment to receipt of a service. Effective waitlist management recognizes the need for standard definitions and tools to allow for the collection of comparable indicators of access as well as the determination of evidence-based benchmarks for medically acceptable wait times. In keeping with the directions from the First Ministers meeting of 2004, Western Health is working with the Department of Health and Community Services to collect wait time information and, ultimately, improve access in five key areas: Cancer Care, Joint Replacement, Cardiac Care, Vision Restoration and Medical Imaging (Diagnostic) Services.

The Wait Times information is meant to act as a guide for both doctors and patients on wait times at facilities throughout the western region. Western Health encourages you to contact your doctor or other health care provider if you have any questions or concerns around your own health care issues.

Please remember, if you are unable to make your appointment, please call ahead within 48 to 72 hours before your appointment time to let us know. This way we can still use this appointment time by offering it to another patient who is still waiting.

Provincial Wait Time Information

Contact Information

Jason Marshall, Regional Wait List Manager
Western Health
P.O.Box 2005, Corner Brook, NL A2H 6J7
Phone: (709) 634-4339  Fax: (709) 634-4591
Email: jasonmarshall@westernhealth.nl.ca